Programme Name:
Certificate in Customer Service
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Certificate in Customer Service
University Technology Malaysia (UTM)
5 Days
Achieving Excellence in Customer Service training course encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, video clips, and breakout sessions designed to reinforce new skills. The comprehensive course training manual has been developed to be practical, easy to use and facilitate learning.
Certificate in Leadership
University Technology Malaysia (UTM)
5 Days
Participants in this Certification training course in Leadership will receive thorough training on the subjects covered by the outline with the instructor using a variety of proven adult learning teaching and facilitation techniques. Course methodology includes self and employee assessment diagnostics, video presentations, case studies and participative discussions.
Certificate in Maintenance Training
University Technology Malaysia (UTM)
5 Days
Facilitated by an experienced maintenance specialist, our Maintenance Planning, Scheduling & Work Control training course will be conducted as a highly interactive work session (as opposed to lectures), encouraging participants to share their own experiences and apply the training course material to real-life situations. Training course size will be limited to 30 delegates in order to stimulate discussion and efficiency of subject coverage
Each delegate will receive an extensive reference manual, as well as case studies, while worked out solutions will be handed out to the delegates on conclusion of group discussions. Throughout the training course, delegates will be encouraged to identify what they can do to enhance Maintenance Planning, Scheduling & Work Control in their organizations.
Certificate in Management
University Technology Malaysia (UTM)
5 Days
Participants in this Certificate in Management training course will receive thorough training on the subjects covered by the outline with the tutor using a variety of proven adult learning teaching and facilitation techniques. Course methodology includes highly interactive delivery, relevant and targeted video presentations, case studies, team exercises and participative discussions.
Certificate in Procurement and Supply Chain Management Best Practices
University Technology Malaysia (UTM)
5 Days
Participants will increase competencies through a variety of instructional methods including lecture by experienced practitioners and consultants, exercises, review published articles, and group discussions covering current practices and their relationship to the implementation of new concepts. Additional use will be made of case studies, videos and delegates will receive a comprehensive course manual enabling practical application and reinforcement.
Certificate in Project Management
University Technology Malaysia (UTM)
5 Days
This Project Management training seminar will incorporate both theory and skill training components, applying hands-on exercises, facilitation of group discussions, practical case studies and real-life examples.
Certificate in Safety Management Best Practices
University Technology Malaysia (UTM)
5 Days
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes exercises, syndicate and group discussion, training videos and discussions
Certificate in Strategic Thinking, Analysis and Business Planning
University Technology Malaysia (UTM)
5 Days
This highly interactive Strategic Thinking & Business Planning training course encourages delegate participation through a combination of short lectures, large and small group discussion, practical exercises, case studies, and breakout sessions to practice new skills. The comprehensive course manual has been designed to be practical, and easy to use. Delegates will gain the skills and motivation they need to design, develop and implement powerful but simple strategies.