UTM Space – Professional Certificates

Course Name: Certificate in Customer Service

Programme Name:

Certificate in Customer Service

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method:

Achieving Excellence in Customer Service training course encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, video clips, and breakout sessions designed to reinforce new skills. The comprehensive course training manual has been developed to be practical, easy to use and facilitate learning.

Course Name: Certificate in Leadership

Programme Name:

Certificate in Leadership

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method:

Participants in this Certification training course in Leadership will receive thorough training on the subjects covered by the outline with the instructor using a variety of proven adult learning teaching and facilitation techniques. Course methodology includes self and employee assessment diagnostics, video presentations, case studies and participative discussions.

Course Name: Certificate in Maintenance Training

Programme Name:

Certificate in Maintenance Training

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method

Facilitated by an experienced maintenance specialist, our Maintenance Planning, Scheduling & Work Control training course will be conducted as a highly interactive work session (as opposed to lectures), encouraging participants to share their own experiences and apply the training course material to real-life situations. Training course size will be limited to 30 delegates in order to stimulate discussion and efficiency of subject coverage

Each delegate will receive an extensive reference manual, as well as case studies, while worked out solutions will be handed out to the delegates on conclusion of group discussions. Throughout the training course, delegates will be encouraged to identify what they can do to enhance Maintenance Planning, Scheduling & Work Control in their organizations.

Course Name: Certificate in Management

Programme Name:

Certificate in Management

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method

Participants in this Certificate in Management training course will receive thorough training on the subjects covered by the outline with the tutor using a variety of proven adult learning teaching and facilitation techniques. Course methodology includes highly interactive delivery, relevant and targeted video presentations, case studies, team exercises and participative discussions.

Course Name: Certificate in Procurement and Supply Chain Management Best Practices

Programme Name:

Certificate in Procurement and Supply Chain Management Best Practices

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method

Participants will increase competencies through a variety of instructional methods including lecture by experienced practitioners and consultants, exercises, review published articles, and group discussions covering current practices and their relationship to the implementation of new concepts. Additional use will be made of case studies, videos and delegates will receive a comprehensive course manual enabling practical application and reinforcement.

Course Name: Certificate in Project Management

Programme Name:

Certificate in Project Management

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method

This Project Management training seminar will incorporate both theory and skill training components, applying hands-on exercises, facilitation of group discussions, practical case studies and real-life examples.

Course Name: Certificate in Safety Management Best Practices

Programme Name:

Certificate in Safety Management Best Practices

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes exercises, syndicate and group discussion, training videos and discussions

Course Name: Certificate in Strategic Thinking, Analysis and Business Planning

Programme Name:

Certificate in Strategic Thinking, Analysis and Business Planning

Awarding Body:

University Technology Malaysia (UTM)

Duration:

5 Days

Method

This highly interactive Strategic Thinking & Business Planning training course encourages delegate participation through a combination of short lectures, large and small group discussion, practical exercises, case studies, and breakout sessions to practice new skills. The comprehensive course manual has been designed to be practical, and easy to use. Delegates will gain the skills and motivation they need to design, develop and implement powerful but simple strategies.